Our Tough Phone Cases generally use a rigid polycarbonate outer shell with a shock-absorbing TPU inner lining. Materials and liner appearance may vary slightly by phone model, so review the individual product description before ordering.

Design coverage depends on the product and printing method. Tough cases are designed for broad exterior print coverage, but camera openings, buttons, ports, seams, and some edge areas may remain unprinted. Product mockups are illustrative; placement can vary slightly by model geometry.

No case can guarantee protection from every drop or impact. DoFam Tough Cases are intended for everyday protection against common bumps and minor drops. Unless a product page states a specific tested certification, no military-grade or fixed drop-height certification is claimed.

We aim for accurate representation, but screens, lighting, materials, printing processes, and model geometry can produce minor differences in color, scale, placement, and finish.

Most products are made after an order is placed. Made-to-order production helps reduce unnecessary inventory and allows each product to be produced for the selected model and design.

On iPhone, open Settings → General → About and check the Model Name. On many Samsung phones, open Settings → About phone. Confirm the full name—including Plus, Pro, Pro Max, Ultra, or FE—before ordering.

A case that does not fit because the customer selected the wrong model is not considered defective. Contact us within 30 days. An unused case may qualify for an authorized return, but return shipping and the cost of a new order may be the customer’s responsibility. See our Shipping & Returns Policy.

Our standard Tough Cases generally support standard wireless charging with compatible devices and chargers. Charging performance can vary because of device position, charger power, accessories, temperature, or case thickness.

No. Unless the product title or description expressly says “MagSafe compatible,” our standard Tough Cases do not include a built-in magnetic ring and should not be described as MagSafe compatible.

No. Camera openings, button positions, proportions, and visible design placement change between phone models. Where available, select your model to view the closest corresponding mockup.

Contact us immediately. Because made-to-order production may begin shortly after checkout, changes cannot be guaranteed once an order enters production.

Cancellation is only possible before production begins. Contact us immediately with your order number. If production has already started, we may be unable to cancel the order.

Checkout is handled through our commerce platform and payment providers using security controls designed for online transactions. DoFam generally does not receive complete card numbers or card security codes.

An order may be declined or canceled because of payment authorization failure, suspected fraud, incorrect information, product availability, a pricing error, shipping restrictions, or another issue requiring review. If payment was captured for a canceled item, the applicable amount will be refunded.

Discount codes generally cannot be combined unless a promotion expressly says otherwise. Enter the code during checkout and review the order total before paying.

Production time varies by product, facility, and order volume. Check the product page and checkout estimate. Production time is separate from carrier transit time unless the page expressly states a combined delivery estimate.

Carrier estimates vary by destination and begin after production. They are estimates rather than guaranteed dates. Customs, weather, holidays, carrier disruption, and address issues may cause delays. See our Shipping & Returns Policy for current estimates.

When tracking is available, we send it by email after the package is handed to the carrier. It may take 24–72 hours for the first scan to appear.

Products may be made at different facilities, so a single order can arrive in separate shipments. You will not be charged additional shipping solely because the order is split.

We ship to many international destinations, subject to product and carrier availability. International customers may be responsible for customs duties, import taxes, brokerage, or local handling charges not collected at checkout.

Check the address, household members, neighbors, reception desk, mailroom, and local delivery office. Then contact the carrier and DoFam. We will help review available tracking information, but a carrier investigation may be required.

You may request an authorized return within 30 days after delivery. Standard returns must be unused, undamaged, and in original condition. Contact us before sending anything back.

Contact us within 30 days with your order number, a description, photographs of the full product and issue, and packaging or shipping-label photographs where relevant. If the issue resulted from an eligible defect or our error, we will provide an approved resolution.

For change-of-mind returns or a model selected incorrectly by the customer, return shipping is the customer’s responsibility and original shipping charges are generally not refundable. If DoFam sent the wrong item or approves an eligible defect claim, we will provide resolution instructions.

After an authorized return is received and approved, allow approximately 3–5 business days for processing and an additional 5–10 business days for your bank or payment provider to post the refund.

Do not return an item to the sender address on the package. Contact us first. Production facilities and authorized return locations may be different, and unauthorized returns may not be received or refunded.

Remove the case from the phone and wipe it gently with a soft, slightly damp cloth. Avoid abrasive pads, solvents, bleach, harsh chemicals, excessive heat, and soaking. Allow it to dry completely before reinstalling.

It covers eligible defects in printing or materials under normal use for 12 months from original delivery. It does not cover normal wear, accidental damage, drops, misuse, incompatible devices, or damage to the phone itself. Read the full Warranty Policy.

Email support@fitnessandart.com with the subject “Warranty Claim.” Include your order number, product and model, description of the issue, and clear photographs.