DoFam · Product Care
12-Month Limited Warranty
Every DoFam product should arrive as intended and perform as it should. If an eligible printing or material defect appears, we are here to help.
Last updated: August 18, 2026
Warranty
This Limited Warranty applies to eligible DoFam products purchased directly through fitnessandart.com. Please keep your order confirmation as proof of purchase.
Warranty Overview
DoFam warrants that eligible products will be free from qualifying defects in printing and materials under normal use for 12 months from the original delivery date.
This warranty is provided to the original purchaser and applies only to products purchased directly from fitnessandart.com. If your product was purchased through another marketplace or retailer, please contact that seller first because its policies and claim process may apply.
This warranty supplements our Shipping & Returns Policy. Claims concerning an item that arrived damaged, defective, or different from what was ordered should be reported as soon as possible after delivery.
What Is Covered
A defect may qualify when it results from the printing process or product materials and appears during normal, intended use within the warranty period.
Potentially covered
- Printing that materially peels, cracks, or separates prematurely.
- A material split, separation, or structural failure not caused by impact or misuse.
- A manufacturing defect that prevents the product from being used as intended.
- An incorrect product or phone model sent by DoFam.
- A product that arrived with significant manufacturing or printing damage.
Not covered
- Normal wear and tear, scratches, fading, scuffs, or cosmetic wear.
- Damage caused by drops, impact, accidents, misuse, or improper care.
- Damage from modification, unauthorized repair, or harsh chemicals.
- Damage caused by forcing a product onto an incompatible device.
- Loss, theft, or damage to a phone, device, or other property.
- A phone or device model selected incorrectly by the customer.
Minor color differences can occur because screens display colors differently and printing results may vary slightly between materials and production batches. A minor variation that does not materially affect ordinary use is not necessarily a defect.
How to Make a Warranty Claim
Contact us before returning or discarding the product. Providing complete information helps us review your claim more quickly.
Find your order details
Include the order number, purchaser’s name, email address used at checkout, and approximate delivery date.
Describe the issue
Explain what happened, when you first noticed it, and how the product was being used.
Attach clear photographs
Send a photo of the complete product, close-ups of the issue, and packaging or shipping-label photos when relevant.
Wait for instructions
Do not send the product to the return address printed on the package. We will provide instructions if a return is required.
Claim Review and Resolution
We may request additional information or photographs to confirm the product, purchase, condition, and cause of the issue. Please keep the product and its packaging until the review is complete.
If the claim is approved, DoFam may provide an appropriate resolution based on the issue, product availability, and applicable law. This may include:
- A replacement of the same product or a reasonably comparable product.
- A refund to the original payment method when replacement is unavailable or another remedy is appropriate.
- Another remedy required by applicable consumer law.
If a claim is not covered, we will explain the reason. An approved warranty claim does not include compensation for loss of use, inconvenience, or damage to a phone or another device except where applicable law requires otherwise.
Returns and Shipping Costs
Do not return a product unless DoFam authorizes the return and provides instructions. Production facilities and return locations may be different, and unauthorized returns may not be received.
If we request the return of a product for an approved warranty claim, we will tell you how to send it. DoFam will cover an approved resolution for an eligible defect. You will not be asked to pay return shipping unless we specifically request a return under circumstances where applicable law and our policy allow the customer to be responsible.
For complete rules governing returns, refunds, incorrect models, and delivery issues, see our Shipping & Returns Policy.
Replacement Product Coverage
A replacement issued under this Limited Warranty does not restart or extend the original 12-month warranty period. The replacement remains covered for the rest of the warranty period measured from the delivery date of the original purchase, unless applicable law requires otherwise.
Replacement color, finish, or exact design availability cannot be guaranteed if the original product has been discontinued. If necessary, we may offer a reasonably comparable alternative or another appropriate remedy.
Your Legal Rights
This Limited Warranty gives you specific contractual rights. You may also have statutory consumer rights that vary by country, state, province, or territory.
Nothing in this warranty excludes, restricts, or replaces rights or remedies that cannot legally be waived. Where mandatory consumer law provides a longer period or a different remedy, that law applies to the extent required.
Our handling of personal information submitted with a claim is described in the Privacy Policy. Use of the Site is also subject to our Terms of Service.
DoFam Support
Need Help With a Product?
Send us your order number, a short description of the problem, and clear photographs. Our support team will review the information and guide you through the next step.
